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| Our Commitment |
| Auction Trader
Strives to maintain a superior
standard of customer service and protect the privacy of its
customers at all times. We acknowledge our obligation to respect the
individual privacy of each and every customer.
As Licensed Auctioneers in the state of
Victoria, Australia we are committed to operate within the confines
of the Auctioneers Act 1971, any amendments indexed thereto and any
other relevant legislation that governs our operation.
We have created this statement to demonstrate
to you our valued customer our firm commitment to your privacy and
security. The following discloses the information gathering and
dissemination practices as performed by the principles and staff at:
http://www.auctiontrader.com.au/ |
| Information gathered by this site: |
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When you visit http://www.auctiontrader.com.au/ our
technology allows us to identify the Internet Service Provider who
supplies your connection to our site. If you register as a user (to
buy or sell) an email is automatically forwarded to you requiring
you to respond by confirming your email address. It is only when you respond
in this manner will the system allow you to use the services of Auction Trader
other than to browse. We are able collect information
during your visit to our site, such as which pages were accessed,
this information is gathered to help us improve our service and make
your visit a more pleasurable experience.
To fully use our services, you will need to register using our online
registration form, where you will be required to provide us with your
contact information and other personal information.
You are also required to provide us suitable indentification to verify your
User ID. Under some circumstances we may require some additional necessary
financial information, such as, but not limited to: if you are registering
using an email account at a free email service, or registering to sell on
our Site. We use your financial information, including credit card information
to verify your name, address, and other contact information, as well as to
bill you for your use of our services.
In order for Auction Trader to operate
effectively it is also necessary to record information volunteered
during the Registration and Bidding processes. Information deemed not
relevant to the ongoing maintenance and running of Auction Trader
is deleted - All recorded information is always kept confidential
and protected at all times by sophisticated security.
As Licensed Auctioneers in the state of Victoria, Australia we are
required to kept records of auction sales sheets containing transactions
including User's ID's and addresses.
Auction Trader does not attempt to entice by
the prospect of a special game, prize or other incentive, consumers
to divulge more information than is needed to facilitate the
efficient operation of Auction Trader to the view of running
successful auctions.
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Auction Trader will ONLY continue to gather
and record confidential customer information: |
* To fulfil the processing and delivery of
successful winning lots in a timely and accurate manner;
* To continually improve its
superior standard of service and offer complete customer
satisfaction;
* If and
Only if Auction Trader can guarantee the highest level of security
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| I.P and URL Addresses |
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Each time that you connect to the Internet, your
computer is allocated a unique Internet ID called an IP address. If
your Internet connection is via a dial-up service such as Ozemail or
Telstra BigPond, you will normally be assigned a different IP
address each time you connect to the Internet. Some Internet
connections - such as those for large companies - have permanently
assigned 'static' IP addresses. An IP address does not provide
access to your name, email address or other personal information.
If you register as a user (To buy or Sell) an
email is automatically forwarded to you requiring you to respond by
confirming your email address. It is only when you respond in this manner will
the system allow you to use the services of Auction Trader other than
to browse. In registering as a new user you have already supplied
personal information that is essential in the normal course of
operation of Auction Trader. Information gathering during the email
process simply links the email to the classified information already
voluntarily supplied.
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| Secure Firewall |
Auction Traders web site technology and firewall
log and only use your IP address and/or domain name to:
*
Help diagnose problems with our server.
* Administer our web site.
* Monitor network use.
* Identify network misuse.
* Gathering broad demographic information
to improve our service.
*Aggregate summary statistical information only.
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| The use of COOKIES |
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Cookies are pieces of information that a Website
stores in your computer. Persistent cookies are permanently stored
on your hard drive. Non-persistent cookies are removed from your
computer as soon as you close your Internet browser. Auction Trader uses Non-persistent cookies in
a browser to identify what category and/or item in which auction you
are looking at, and/or bidding on. In order to store your registered
Customer Number as active after you log on, Persistent cookies
are also used. |
| Information voluntarily supplied. |
In registering as a new user you have already
supplied personal information that is essential for the use in the
normal course of operation by Auction Trader. This contact
information such as your name, address, telephone number, email,
location, and any other information that you provide to confirm a
bid or receive a winning lot, is only used to;
*
Facilitate the efficient running of Auction Trader.
* Send information to customers about our company.
Any Customers may request at anytime to removed from an email list and no further mail will be forwarded.
Demographic and profile data that may be
collected is used to improve the site, highlighting more sought
after auctions, and displaying content according to your
preferences.
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| Protection of Financial Information. |
Auction Trader
uses sophisticated technology to
protect its web site. The uses of secure and encrypted data protects
information supplied from intrusion during and after any transaction
with Auction Trader. Financial information collected (such as a
credit card number) is stored off line and is also protected at all
times by sophisticated technology.
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| Publishing Information. |
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Auction Trader
does not outsource its web content
and under no circumstance will we ever sell or rent our customer
database to any other company. Furthermore Auction Trader will take
all precautions necessary to prohibit any other companies from
mining our customer database either directly or indirectly via our
Website. As a valued customer of Auction Trader you can be assured
that personal information that you submit will be used solely by Auction Trader.
Auction Trader does not distribute any
personally identifiable information to third parties, nor do we
publicly post or otherwise distribute personally identifiable
contact information.
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| Persons under 18 years of Age. |
A person under the age of eighteen is not
permitted to participate in Auction Trader system. Although a child
or minor may, under his or her own violation, with or without
parental consent, complete the online registration form. The
Terms and Conditions
of Auction Trader strictly forbid any person under the age of 18 years of age from
participating in the Auction Trader system.
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| Change or deletion of Information supplied. |
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In keeping with the spirit of the Freedom of
Information Act, the following options are available to customers of
Auction Trader who wish to change or modify any information
previously provided to the Auction Trader system, or removed from any
mailing list should you no longer wish to receive future
communications about our service.
* Changes to user ID,
password or personal information can be made online within the
"edit user" page.
To delete information see point(1) and (2)
All requests must be in writing with suitable identification for
clarification. Email your request to
admin@auctiontrader.com.au
(1) Should no bids have been made or Lots won
(2) As Licensed Auctioneers in the state of Victoria, Australia we are
required to kept records of auction sales sheets containing transactions
including User's ID's and addresses.
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| Requests for deletion. |
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Requests for deletion of information by mail can
be forwarded to the following postal address:
Auction Trader
Administration.
391-395 Somerville Road,
West Footscray, Vic
Australia 3012.
To Telephone Auction Trader - (03) 9314 1499
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| Contact Details |
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If you have any questions about this privacy
statement, the practices of this web site, or your dealings with Auction Trader
please contact:
The Operations Manager,
Administration -Auction Trader
391-395 Somerville Road,
West Footscray, Vic
Australia 3012
Ph: (03) 9314 1499
Fax: (03) 9314 8933
admin@auctiontrader.com.au
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| Link Declaration |
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http://www.auctiontrader.com.au/
may contains links to other Internet sites. Auction Trader is not,
and will not be held responsible for the privacy practices or the
content of other such Web sites.
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